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A good experience that starts before you even arrive

This is how it should be done: From: Melissa Reynolds Sent: Saturday, January 22, 2011 8:05 PM Subject: AVIA FUTURE GUEST! Good Evening Future AVIA Guest, My name is Melissa Reynolds and I am the concierge for the AVIA Long Beach Hotel. It is getting close to your arrival date and I am writing as […]

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