[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Bathrooms are important. They can be the forgotten back corner of your store that your customers totally judge you on — […]
Newsletter #925: The “Lessons from America’s Most Remarkable Gas Station” Issue
February 21, 2013
[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] If you’re on a road trip in Texas, chances are you’ll hear about Buc-ee’s (pronounced “Bucky’s”). This gas station franchise has […]
A bathroom worth talking about
February 5, 2010
The family restroom at IKEA is quite cozy: It shows off their products nicely. And it can turn a 2-kids-crapping-and-screaming-at-the-same-time experience into a calm surprise. Every person who walks into that bathroom tells someone. 50 people a day, 18,000 people a year. Homework: Find one simple thing at your company that you can make surprisingly […]
Get My Newsletter
*Third-party newsletter (Privacy Policy)
Contact Me
I'd love to hear from you. Use this form, please.