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Tag Archives: customer feedback

Ask for help making it better

Your customers know what you’re missing. Can you make it easier for them to tell you? Great example from Microsoft:

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Newsletter #774: The “Just Ask” Issue

[Welcome back to the Damn, I Wish I Thought of That Email Newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] When you need help or a little advice, it never hurts to just ask. A few opportunities to […]

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The one thing your suggestion box is missing

When you ask for customer input … do you listen?  When you ask for feedback, do you promise to respond? Take a look at this suggestion form from Whole Foods, there’s a big box labeled “Response.” I hope they do respond, and I hope they respond publicly — on the same bulletin board where the […]

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