You can’t be all things to all people. Some customers are going to love you, some are going to hate you. You have to learn which customers matter. Some deliver high profits with low time/money cost. Some are more work, but they are strategically useful. And some are going to eat up all your resources […]
Tag Archives: customer lifetime value
You can’t make everyone happy. Learn to know who matters.
November 2, 2011
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