I had the flu and missed a session at the gym. I didn’t call and cancel so I should have been charged the cancellation fee according to their policy. She waived the fee and emailed to make sure I was OK. Smart call. I would have paid the fee — it is completely fair. But […]
Tag Archives: customer relationships
Get My Newsletter
We will never, ever release your email.
*Third-party newsletter (Privacy Policy)
*Third-party newsletter (Privacy Policy)
Contact Me
I'd love to hear from you. Use this form, please.