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Tag Archives: CVS

Go ahead, make my day

The phone rings. It’s CVS. They saw I had a prescription that was due for a refill and they wanted to know if I wanted them to go ahead and do it. This made my day. How often do you get a moment of extraordinary customer service? How often does a company do something to […]

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Newsletter #916: The “Go Local” Issue

[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] “Going local” isn’t just for food producers and eco-friendly stuff. It also works for word of mouth marketing. You can show […]

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