True and important advice from my friend Dave Kerpen. Do this and you’ll be more successful in your career, you’ll open doors, you’ll close more sales, and you’ll earn the respect of your colleagues. The number of poorly written emails, resumes, and blog posts I come across each month is both staggering and saddening. Grammar is […]
Every mistake is an opportunity for surprise and delight
February 12, 2013
Here’s a guest post Dave Kerpen wrote for our WordofMouth.org project. This post has been adapted from Dave’s book, Likeable Business: Why Today’s Consumers Demand More and How Leaders Can Deliver. If you like this post, check out WordofMouth.org for more great word of mouth marketing tips like this every day. To get customers talking about your […]
A simple thanks will do
November 21, 2012
Earning great word of mouth isn’t about some snazzy viral magic. It’s the everyday blocking and tackling of being nice to people and earning their recommendation. Not fancy, but it’s the only thing that works. Great example — this simple postcard from friend and author Dave Kerpen:
The 11 Principles of Likeable Business
November 9, 2012
I love Dave Kerpen‘s take on word of mouth and social media. I highly recommend you check out his new book: Likeable Business. Take a lesson from Dave’s 11 principles of likeable business that together make for more likeable leaders and better, more customer-centric organizations: 1. Listening: Listening is the foundation of any good business. […]
Free webinar: Social Media Meets Word of Mouth with Andy Sernovitz and Dave Kerpen, April 20
April 18, 2012
Join Dave Kerpen and me for a free webinar this Friday, April 20. Dave is the CEO of Likeable Media, one of our Word of Mouth Crash Course speakers, and an all-around smart guy. Together we’re going to talk about the fundamentals of word of mouth marketing and how social media tools can help amplify […]
How to be amazing in social media
March 21, 2012
Social tools can be incredibly powerful at amplifying the word of mouth conversation about you. Or they can be confusing, overwhelming, and huge time sucks. Which tools should you use? How do you use them efficiently and effectively? What the hell is Pinterest? Learn all this from Dave Kerpen. Dave is part of our all-star […]
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