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Tag Archives: dremel

Did you do that extra little thing to make your customer a little bit happier?

Dear Pat Hensiak, Thank you for servicing my Dremel. I appreciate the prompt service. Giving me a free gift accessory and a friendly note was a nice touch. A broken tool can be frustrating. Those little extras were just what it took to make sure I ended the experience totally happy. (And now I own […]

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