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Tag Archives: Headsets.com

A special sample starts the conversation

For a complex product, no amount of marketing copy will convince someone to buy. But one free sample can get an entire office talking about how great it is. For example: Headsets.com sent me a sample of this amazing wireless OfficeRunner headset. It has an incredible range, so I was wandering all over the office, […]

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How to scare away new customers

We ordered a sample pack of a new kind of computer paper. We even paid $10 for the samples. They charged us $10 shipping. We ordered $150 worth of parts from a catalog on our first order. We forgot a few things, so we bought $20 more. There was a $4 ‘small order fee’. There […]

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You can make any company extraordinary with great service

Headsets.com sells headsets. Not exactly exciting. But their customers love them — because of extraordinary, amazing service. When you call they spend as much time as necessary to make sure you get what you need. They know their product. They’re happy to send multiple models to try out. You get multiple follow-ups to make sure […]

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