[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Let’s take a break from automated responses, digital customer service, and self-checkouts for a second. Let’s focus on some of the […]
Newsletter #1009: The “Lessons from an Amazing Software Trial” Issue
October 9, 2014
[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] When we tried out Bigcommerce, an e-commerce software and shopping cart service, we were surprised by their remarkable customer service throughout […]
Newsletter #1007: The “Lessons from Headsets.com’s Super Pickles” Issue
September 25, 2014
[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Headsets.com has this crazy customer service program called Super Pickles. We’re not sure where the name came from, but we’re impressed […]
Newsletter #1001: The “Real People” Issue
August 14, 2014
[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Real people: They work for you, they buy stuff from you, and they spread the word about you. And yet, most […]
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