We’ve spent $25,000 with Amazon this year. And last year, and the year before that. At some point, any recognition would be appreciated. Maybe a note from Jeff, or a gold star on my account, or a VIP phone number to call. We love what we get, and the service is near-perfect. But you still […]
Tag Archives: Jeff Bezos
Apologize like you mean it
How many times do you have a problem with a company and all you want is an apology. And they say everything but “I’m sorry.” When you screw up: Take responsibility. Apologize for real. No mealy, bullshit, weasel words, like “we’re sorry that you feel that way.” Do it fast. Here’s a great example from […]
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