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Tag Archives: processes

Insert lesson about planning or foresight here

So I finally moved the 273 bricks from the pile on the side of the house to a neat stack by the back fence. Then I realized, “What the hell do I need 273 bricks for?” So I ran an ad on Craigslist, and within an hour someone came and hauled them all away for […]

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Can you turn a hassle into a benefit?

You could write some complex code to figure out the correct postage for product returns to provide exact reimbursement for customers. Or, you could do what Groupon does. I returned a small item, and they gave me a $10 credit to cover postage — and a little extra. Less work, fewer hassles, and I’ll be […]

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