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Tag Archives: Quickbooks

Teach as you go

Look for opportunities to teach your customers how to help themselves. Here’s an example from Quickbooks online. I ask for help on online banking and it gives me a link. But it also tells me how to find it myself next time. (Remember: It needs to be polite and subtle, because you don’t want to […]

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Where’s your feedback button?

Every copy of Quickbooks has a button right in the main toolbar asking for Feedback.  Every piece of software, every product, every web site should have a feedback button. How much do you spend on market research?  Wouldn't it be easier to just ask?

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