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Tag Archives: recrafting

Being straightforward, proactively, gets you trust and loyalty

I sent my shoes to Allen-Edmonds for recrafting. (It’s their fantastic service where they rebuild your beloved, broken-in shoes as good as new.) It was taking an unusually long time to get them back. Then I got this email: Given the prolonged negative economic conditions, we decided to help out our loyal consumers by running […]

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