I wrote about the nice word-of-mouth-worthy coffee perks at a $700 hotel in Miami.
But I also travel to exotic destinations like Marriott’s Fairfield Inn in Grand Rapids.
Waiting for me in the room: Cookies, water, and manager Jodi Beers’ business card. It was a weekend, it was a personal trip, and there was no reason to do anything special for me.
But Jodi did. This entire gesture cost $1 and took 1 minute. Made me very happy.
It’s not about the chance that some guy like me will blog it. It’s about the genuine warm-and-fuzzy feelings that each customer leaves with.
I’m curious about how/if Marriott encourages this. I stay there fairly often, and this sort of thing happens a lot, usually in the out-of-the-way locations.
Your job: Right now – find something nice you can do for every customer that costs less than $1.