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Why aren’t you asking for feedback, every time?

NewImageWith all of the online communication tools you have, why aren’t you asking for feedback from every customer, every time? A simple email will do.

What customers think about each transaction is vital — it decides whether you’ll ever see them again.

You should care, and you should show customers that you care.

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Not everyone will respond, but the angry customers will, which gives you one more chance to save a relationship before you lose them forever. The business you save this way may be worth more than all the new sales you make each month.

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