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A little help will reduce worry and increase sales

Do you have policies that force you to say “no” to customers?

It’s awkward and it makes the customer grouchy — even when you have a reasonable reason to do it.

Turn it around with a simple explanation. Sharing why you do what you do turns the moment from a negative confrontation to building a connection. The customer feels included instead of rejected.

Look at how Amazon does it:

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P.S. This works for little kids too.

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