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Bad reviews can be good for your brand

La z boy austin 2

No business wants a bad review. 

But they can be an early warning that something is going very wrong in a local market.

Check out these reviews for La-Z-Boy’s Austin dealers. It takes extraordinarily bad work to get reviews this bad, for this long.

This is great news for the national brand — if they have the common sense and gratitude to appreciate the information and act to solve the problem.

Instead of puzzling over spreadsheets, wondering about declining sales — they can get the real answer, for free, directly from the customer.

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