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Did you do that extra little thing to make your customer a little bit happier?

Dear Pat Hensiak,

Thank you for servicing my Dremel. I appreciate the prompt service.

Giving me a free gift accessory and a friendly note was a nice touch. A broken tool can be frustrating. Those little extras were just what it took to make sure I ended the experience totally happy. (And now I own a flapwheel! Fun to say. What should I flap?)

I hope every other service manager learns a trick or two from you guys!




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