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How to get your whole team working together to provide great service

A simple idea from the Omelettry in Austin:


The entire staff waits on every table — and every table gets great service.

What is your version of this sign?

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  1. Jay STeinfeld January 22, 2011 at 5:31 pm #

    We make a large part of employee compensation tied to how fast the entire department answers the phone, what percentage of lost calls we have, etc. Ensures teamwork and peer pressure to show up and work hard.

    We also pay year-end bonuses as a percentage of company profits…and EVERYONE gets the same amount. We just take the total amount and divide it equally by the number of employees at year-end.
    Jay Steinfeld, CEO

  2. Kristofer Mencák January 27, 2011 at 5:07 pm #

    I love it! It means everybody takes responsibility and when everybody takes responsibility, guests are happier => more tips! Everybody gains!

    Sounds a lot to the lines of what Seth Godin wrote:

    “The two obvious secrets of every service business

    every one…
    1. Take responsibility
    2. Pay attention to detail”

    And I really like what Jay writes too! =)

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