Sender |
Message |
Tom says: |
Hi, I’m the live website attendant. Welcome to [car dealership]! How may I assist you today? |
Andy Sernovitz says: |
Do you sell [make of car]? When is the least crowded time to come by? |
Tom says: |
I’d be more than happy to help you out with that. May I have your full name please? |
Andy Sernovitz says: |
Andy Sernovitz |
Tom says: |
Nice to have you with us, Andy. |
Tom says: |
Least crowded time is around 2pm to 3pm on weekdays. |
Andy Sernovitz says: |
Do you sell [make of car]? |
Tom says: |
Let me go ahead and check that on our inventory for you. One moment please. [Note: 2 minutes pass. My BS alert goes off. How could he not know what kind of cars they sell?] |
Tom says: |
Oh, by the way, just in case we get disconnected at some point here while I go and check on our inventory, may I have your phone number and email address please, so we can get back to you? |
Andy Sernovitz says: |
Nevermind. You’re so eager to get my contact info instead of helping me that you lost the sale. |
How about that? I go to the dealership’s website. Ask if they have the car I want, even ask when I should come by to buy it. Sales don’t get any easier than this. But the script says “Get the person’s name no matter what” — and they chased me away.
Anybody want to sell me a car?