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Say it loud and say it first

Southwest, Delta, and United announced they wouldn’t allow cell phone calls on their planes. They are getting a ton of great press.

American Airlines is still thinking about it. We haven’t heard from the other airlines. They are either getting no press or negative press. And customers are left wondering if they are considering this awful move, or if they are just indecisive.

The lesson: When you know the right thing to do, get out in front and declare your support loudly. No one gets extra credit for being the last one on board.

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