See Andy's other stuff:

LinkedIn
RSS Feed

Follow Andy

Contact Me >>

Sweat the details: The little things matter

image Rainforest Cafe is a masterpiece. They cram an entire theme park into a restaurant, and little kids love it. The attention to execution and detail is fantastic.

Except: No kid-size sinks or urinals. Which is a royal pain at an awkward moment. So while I’m lifting my kid to the sink, he accidentally soaks his gloves. It’s 6 degrees outside.

A great experience ends badly with a screaming, shivering kid who never wants to go back.

Details matter.

Email to a friend:

Privacy: We won't save or reuse these emails.

Comments

Comments are closed.