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Applause! Applause! In Recognition of Outstanding Customer Service

American Airlines sent me a sheet of these coupons to recognize employees who give outstanding customer service.  I love it! 

Customers will complain without any help. Getting positive feedback needs a little push. 

Of course, I don’t carry the coupons when I fly, so I’ve never used them.  Could they give these out at the gate or print them with your boarding pass?


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