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How was your exit?

I canceled one of my wireless lines, because my wife switched carriers. They took care of it in 10 minutes, and told me she was welcome to return any time. No sales pitch.

I canceled a credit card, because they raised the rate to 29%. They spent 20 minutes on high-pressure sales tactics before they let me quit.

I downgraded another card from platinum to gold, and they gave me a refund on the spot and took care of it in ten minutes.

I canceled a gym membership because I moved out of town, and they made me pay for the balance of the year.

-> Which companies am I going to return to?

-> What am I telling my friends, their future customers?

-> How can you tell customers "hope to see you again soon" instead of "goodbye"?

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