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Superhero customer service: Save a customer’s day

IMG_0732I didn’t answer the hotel’s wakeup call. (I was already up.)

So the front desk manager sent someone to knock on my door.

That simple extra service is the difference between a horrible experience (like missing an important meeting) or saving a customer’s day.

Kudos to Tyler and the other folks at Chip Conley’s Avatar Hotel.

Do you have a plan to save the day? It’s simpler than you think.

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