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The one thing your suggestion box is missing

IMG_0284When you ask for customer input … do you listen?  When you ask for feedback, do you promise to respond?

Take a look at this suggestion form from Whole Foods, there’s a big box labeled “Response.”

I hope they do respond, and I hope they respond publicly — on the same bulletin board where the suggestions are posted by customers.

[contact-form-7 id="27185" title="contact-form 3 TellAFriend-Post"]