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What if Comcast impressed us?

Comcast is famous for downright crappy service.  Their horror stories are well-covered, blogged, and insane.

But what would happen if they did something really great?  What if they blew us away with awesome features, fantastic service, and a wonderful experience?

We still wouldn’t recommend them.

The trust is over, forever.  Word of mouth is based on trust.  We don’t recommend products and services to our friends – however much we like them – if we think that our friends are going to have a bad experience. I’m not risking my relationship with my friends for any company.

The medium of word of mouth is trust. Never, ever break it.  There’s no second chance.

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