See Andy's other stuff:

Contact Me >>

When things go bad — try praising the vendor you need instead of attacking

I love this post from Tom Peters’ blog.

Their site went down. Most of us would have bashed the hosting company. Peters’ team complimented them instead, and thanked them for getting things fixed.

Technical Difficulties

If you tried to visit our site yesterday, you may have noticed that we had a day long outage. This is unusual for us and we were scrambling to fix the issue. Our thanks go out to our trusty hosting service, Joyent, for resolving it and getting us up and running again. We appreciate your patience.

Posted by Shelley Dolley

My nature would be to do the opposite, but I’m going to try this for a while. (Read the comments on the post too.)

[contact-form-7 id="27185" title="contact-form 3 TellAFriend-Post"]