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This is how customer service should be done

6:20 AM — I fill out the contact form at my local Whole Foods, asking for more tofu in the salad bar.

7:20 AM — Mark Martinez replies and says he’ll take care of it.

All week long, salad bar has lots of tofu choices. Big crowds are eating it and appreciating it.

Why is this so hard for so many companies?

P.S. Here’s a picture of me with an entire brisket from Franklin BBQ in Austin.

JLS_9131

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